Shipping policy

1. Overview

All RAĒVIE orders are shipped with care from the Netherlands.
This policy explains shipping times, costs, tracking, and delivery expectations clearly and calmly.

2. Processing Time

Orders are processed within 1–3 business days.

During launches, limited drops, or high-volume periods, processing may take slightly longer.

You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods & Delivery Times

Delivery times depend on your location.
Estimated timelines:

Netherlands
1–3 business days

Belgium, Germany, Spain, Luxembourg, Denmark
1–4 business days

France, Austria, Italy
4–6 business days

United Kingdom, Sweden, Ireland
3–5 business days

Rest of Europe
6–12 business days

United States
16–20 business days

Please note that delivery timelines are estimates provided by our carriers.
Once shipped, delivery is handled by the carrier and may vary depending on customs and local conditions.

4. Shipping Costs

Shipping rates are fixed per region:

Netherlands — €5.95
Belgium, Germany, Spain, Luxembourg, Denmark — €9.95
France, Austria, Italy — €12.95
United Kingdom, Sweden, Ireland — €17.95
Rest of Europe — €21.95
United States — €34.95

5. Free Shipping

We offer complimentary shipping on orders above €100 to The Netherlands and above €150 to all countries mentioned above. At this time, free shipping is not available for orders shipped to the United States.

Shipping costs are calculated at checkout based on your delivery country.

For international orders outside the EU, customs duties, import taxes, and clearance fees may apply. These charges are the responsibility of the customer.

6. Order Tracking

All parcels include a tracking number.
You’ll receive a tracking link via email as soon as your order is dispatched, so you can follow your parcel’s journey.

7. Delivery Issues

If a parcel is marked as delivered but you have not received it, please contact the carrier first, as they can often provide immediate clarification.
If the issue remains unresolved, email orders@raevie.com we’ll assist where possible.

RAĒVIE is not responsible for:

Incorrect shipping addresses provided by the customer
Parcels lost due to incorrect or incomplete addresses
Delays caused by customs, postal services, or other external factors

8. Pre-Orders & Launch Items

If an item is sold as a pre-order, the expected shipping date will be clearly indicated on the product page.
Orders containing both pre-order and in-stock items may be shipped together, unless stated otherwise.

9. Returned-to-Sender Parcels

If a parcel is returned to us due to an incorrect address, failure to collect, or refusal to pay customs fees, the customer is responsible for the cost of reshipping.

10. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 5 days of delivery: orders@raevie.com
Include your order number and photos if possible, so we can resolve the issue promptly.

11. Contact

For all shipping questions:
orders@raevie.com

We respond within 2–3 business days, with intention and care.

RAĒVIE
Intentional Daily Serenity.
Rituals and objects for modern belonging.